ColdCALR Help Center
Get the support you need for your AI cold call training. Our team is here to help you succeed with email support during business hours and in-app issue reporting.
How to Get Support
We offer two convenient ways to get help with your cold call training platform.
Business Hours
Monday - Friday, 9:00 AM - 6:00 PM EST
Response Time
Most issues resolved within 24 hours
Contact Email
support (at) coldcalr.com
Best For
Technical bugs, feature issues, training problems
How to Access
Look for "Report Issue" button in your ColdCALR dashboard
Automatic Details
Includes your account info and technical details
Support Hours & Response Times
9 AM - 6 PM EST
Monday through Friday
Within 24 Hours
Most issues resolved quickly
24/7 Available
Submit anytime from dashboard
Frequently Asked Questions
Quick answers to common questions about ColdCALR support.
What's the best way to get help with my cold call training?
For general questions, account issues, or training guidance, email us at support@coldcalr.com. For technical problems or bugs, use the "Report Issue" feature in your ColdCALR dashboard for faster resolution.
How quickly will I get a response?
We aim to resolve most issues within 24 hours during business hours (Monday-Friday, 9 AM - 6 PM EST). Complex technical issues may take longer, but we'll keep you updated on our progress.
Where do I find the "Report Issue" button in the app?
Look for the "Report Issue" or "Help" button in your ColdCALR dashboard, usually located in the main navigation menu or settings area. This will automatically include your account details and technical information to help us resolve your issue faster.
What information should I include when contacting support?
Include your account email, a detailed description of the issue, what you were trying to do when the problem occurred, and any error messages you saw. Screenshots are also very helpful for technical issues.
Do you offer phone or live chat support?
Currently, we provide support through email and in-app reporting only. This allows us to give you detailed, thoughtful responses and maintain a record of our conversation for future reference.
Ready to Get Help?
Our support team is here to help you succeed with your AI cold call training.